Troubleshooting

     

  1. For answers to Frequently asked Questions, please review :


  2. For PACER technical assistance call
    PACER Service Center (PSC) at (800) 676- 6856 (8 am-5 pm CST).


  3. For CM/ECF assistance, please review the Contact Us page for detailed contact information.

  4. For Lost/Misplaced ECF Logins

    If you know your ECF login*, but have forgotten your password, you can reset your password by clicking here and following the instructions on the screen. You will receive an email in the primary email account registered with our court. Follow the link to reset the password.

    *Your ECF login is your 5 digit federal court id number, plus your first name initial and last name initial.
    For example, John Doe's federal court id number is 4295, his ECF login will be 04295jd
    (use a leading 0 if your bar id is less than 5 digits).

    You may also email for assistance. Please include your federal court ID number.
    If your email address has changed or does not match the one listed in your ECF accourt you will need to resubmit your ECF attorney registration form and include your previous and current email addresses.

  5. For CM/ECF Technical Failure, please use the following email addresses for alternative submission (see section 12 of the ECF Policy and Procedures Manual):

    Charleston Division - filingdocs_ecf_chas@scd.uscourts.gov
    Columbia Division - filingdocs_ecf_cola@scd.uscourts.gov
    Florence Division - filingdocs_ecf_flor@scd.uscourts.gov
    Greenville Division - filingdocs_ecf_gren@scd.uscourts.gov

 

Note: Make sure your email spam filter accepts mail from the entire domain of @scd.uscourts.gov to help prevent undelivered NEFs, or notifications of electronic filing from the Court.